The business world is experiencing a transformative era driven by rapid evolution of artificial intelligence (AI) technologies. This is an opportune moment for business leaders to rethink their ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

A new post on Harvard Business Review‘s blog by a team from Boston-based Brigham and Women’s Hospital sheds light on how the hospital “pulled the Andon Cord” — altered all administrative levels to the ...

Performance improvement processes are an integral part of an ambulatory surgery center’s long-term financial, operational and clinical success. ASCs must maintain a sound and robust performance ...