Even when the project has launched and the client has things well in hand, a good consultant will check in from time to time.

In business relationships, strategic silence often proves more valuable than constant conversation. Learning when to listen rather than speak can transform client relationships and build lasting trust ...

If you are constantly chasing new customers just to keep revenue flat, you are not alone. Most early stage founders learn this lesson the hard way. New sales feel productive, but they are expensive, ...

In my opinion, it would be difficult to find a business leader who doesn’t at least give lip service to focus on the customer. In reality, their operational frameworks might be bursting with systems ...

For small-business leaders, every client feels like a win. After all, securing new customers is the lifeblood of a growing business. But not all clients are created equal. Some can drain your time, ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Retaining misaligned or energy-draining clients is detrimental, actively draining resources.

Successful leadership demonstrates that prioritizing people—whether in sports or business—is crucial for long-term growth and client loyalty. Client relationships drive loyalty — customized ...

Private businesses are vital to the economy, with more than 25 million operating in the United States. However, an alarming survey reveals that more than a third (37%) of these business owners are ...

Effective marketing for freelancers hinges on a consistent presence in the right places, not scattered efforts across platforms. Freelancers must offer clarity in their positioning to command higher ...