Forbes contributors publish independent expert analyses and insights. Wes Kilgore covers the intersection of media and well-being. Update, Aug. 5, 2025: This story was edited to include information ...

Chatbots are the new rage as more top brands are advancing the technology and integrating it into their chat systems. Big names such as Facebook and Telegram have already made moves in this arena by ...

Custom chatbots can boost efficiency and reduce staff workload but take time and expertise to build and maintain, according to Kim Fry, assistant executive director of learning innovation and ...

Something to look forward to: As exciting as the world of large language models may be, it's clear that the tech industry is moving fast and beyond the capabilities current GenAI tools to enter a new ...

Over the past year, major newsrooms across the country have rolled out generative AI chatbots. The Hearst-owned San Francisco Chronicle came out with its Chowbot for foodies and a Kamala Harris “news ...

WhatsApp is getting its own version of OpenAI’s Custom GPTs, Google Gemini’s Gems, and so on. These are custom-made chatbots that can be created without a single line of code and with whom the user ...

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AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...