Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

First on the list is Scalefusion, an excellent desktop management software that caters to the needs of enterprises. It provides them with top-tier solutions for managing various devices across ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

Zoho Desk requires you to install a free add-on (IT Asset Tracker) via Zoho CRM to unlock IT asset tracking capabilities. We’ve rated the best free asset tracking ...