Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Emails are the bane of many people’s lives especially if you are in the customer service section of your business or industry. Thanks to the explosion of artificial intelligence over the last few ...

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Artificial intelligence-powered communication automation provider IntelePeer Cloud Communications LLC announced Thursday it has raised $140 million in new equity and debt financing to support the ...

Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...