A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response ...

One of the overarching themes surrounding digital transformation is the need to get infrastructure out of the way of data and application productivity. Whether the mechanism is automation, devops or ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Modern organizations manage anywhere from 200 to 1,000 apps (possibly ...

Organizations invest untold amounts of money into software for a variety of business purposes. Marketing departments get web experience management, email marketing, analytics, search and other ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. When youre a retail executive in todays razor-thin-margin ...

Reliable, secure, self-service access to trustworthy, clean data is at the center of alleviating the data teams burdened by data requests. While self-service data access is straightforward in theory, ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Data accessibility, though crucial for maximizing data’s value, comes with a laundry list of requirements. From striking the balance between openness and compliance to establishing proper access ...