Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...

Buying Amazon return pallets promises big value at a fraction of the price. Boxes arrive sealed, damaged, or completely unknown. Some items are brand new, others barely usable. Every unboxing feels ...

When one retail worker clocked in for another weekend shift, they didn't expect to be staring down a wall of cardboard. By Sunday night, their store had collected six towering pallets of Amazon ...

Amazon has agreed to pay $309 million to resolve a nationwide class action lawsuit alleging that the company improperly denied refunds or recharged customers af ...

BERLIN, GERMANY - APRIL 22: The logo of the online retailer Amazon is shown on the display of a smartphone on April 22, 2020 in Berlin, Germany. (Photo by Thomas Trutschel/Photothek via Getty Images) ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

The holiday gifts have been unwrapped. Now the returns begin. The day after Christmas means the beginning of holiday gift returns, with returns expected to increase 25% to 35% compared to levels of ...

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...

Returning Amazon packages isn't quite as easy as buying them. However, after the dust settles and you've made all your purchases, buyer's remorse could set in. What seemed like a great deal that you ...