I pushed eight free AI chatbots to their limits to find the best AI chatbots of 2026. To explore our top picks, check out ZDNET's chatbot-by-chatbot guide.

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Meta Platforms Inc. is working on more proactive chatbots that can send friendly yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so first.

The MarketWatch News Department was not involved in the creation of this content. Report also sounds the alarm on insufficient planning for systems outages, substandard medical products, missed ...

Gov. Newsom today announced that he has signed Senate Bill 243, legislation that adds guardrails to AI-powered chatbots that operate in the state. The legislation had divided tech industry ...